Order Processing and Shipping Time – Diamrose

Order Processing and Shipping Time

ORDER PROCESSING TIME: Please allow 3 - 7 business days of processing and production time for your order to ship out. 

SHIPPING TIME:

  • Average transit times to Australia: 14-35 Business days
  • Average transit times to International: 20 - 35 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

SHIPPING COSTS: Shipping costs are calculated based on the weight of the products and the shipping destination.

CANCEL MY ORDER: You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, unfortunately we’re unable to cancel your order. 

INCORRECT ADDRESS: If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

TRACKING INFORMATION: Once an order is shipped, a tracking number will be provided to the customer via email.

ITEM ARRIVED DAMAGED: We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us  immediately at support@diamrose.com.au upon reception. Refer to our Return Policy page for further information.

PRE-ORDERED OR BACK-ORDERED ITEMS: If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So, if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours